Last Updated: [12/9/2025]

Welcome to Real Auto Glass (“we,” “us,” or “our”). By using our website, booking a service, or contacting us, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Real Auto Glass provides mobile and in-shop auto glass repair and replacement services. Service availability may vary based on location, vehicle type, and part availability.

2. Scheduling & Appointments

Appointments may be requested online, by phone, or by messaging us.

We will confirm the appointment time based on technician availability and glass inventory.

We reserve the right to modify or reschedule appointments due to weather, parts delays, or safety concerns.

3. Pricing & Payment

Prices may vary based on vehicle make/model, type of glass, and service location.

Final pricing will be confirmed before any work begins.

Payment is due upon completion of service unless otherwise agreed in writing.

We accept cash, card, or approved insurance claims.

4. Insurance Claims

If using insurance:

You are responsible for ensuring your coverage is valid.

We can assist with documentation, but the insurance provider has final approval.

Any uncovered amounts are the customer’s responsibility.

5. Warranty

We provide a warranty on workmanship for auto glass installations.
Warranty covers:

Air leaks

Water leaks

Installation defects

Warranty does not cover:

New damage after installation

Chips, cracks, or structural damage caused by impact

Issues caused by improper care or modifications

Contact us if you experience any issues.

6. User Responsibilities

By using our services, you agree to:

Provide accurate vehicle and contact information

Ensure the technician has safe access to the vehicle

Follow post-installation safety guidelines, including safe-drive-away times

7. SMS Communication

By providing your phone number, you agree to receive SMS messages related to:

Appointment confirmations

Service reminders

Technician arrival updates

Message & data rates may apply.
Reply STOP to opt out and HELP for assistance.

8. Cancellations

Please notify us as soon as possible if you need to cancel or reschedule.
Frequent no-shows may result in refusal of future service.

9. Limitation of Liability

Real Auto Glass is not liable for:

Pre-existing damage to the vehicle

Damage caused by rust, aftermarket modifications, or weakened frames

Losses resulting from delays, parts shortages, or service rescheduling

Our total liability is limited to the cost of the service performed.

10. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a new “Last Updated” date.

11. Contact Information

If you have any questions about these Terms of Service, contact us:

Real Auto Glass
5916 W 34th St Suite J
Houston, TX
Phone: (832) 332-0258
Email: [email protected]